Amazon Fresh stores, such as the one on Long Island, are no longer using ‘Just Walk Out’ technology

In an effort to renovate its Amazon Fresh stores, the company has decided to remove the Just Walk Out technology, including at the Oceanside store in New York state. This technology allowed customers to pay for items without waiting in line and receive receipts afterwards. Instead, smart carts will now be introduced, allowing customers to skip the checkout line while also being able to monitor their spending in real time.

The decision to remove Just Walk Out technology was first reported by The Information and is being implemented in 27 of the 44 Fresh grocery stores across the country. During the redesign of Fresh stores in the past year, Amazon spokesperson Carly Golden mentioned that customer feedback indicated a desire to see receipts and savings as they shopped, which the smart carts will now provide. The convenience of skipping the checkout line will still be available to customers with the new technology.

In addition to Amazon Fresh, Amazon also operates Amazon Go cashier-free convenience stores and owns Whole Foods, acquired in 2017. Despite previous disruptions predicted in the grocery sector following Amazon’s entry, the company has faced challenges in finding a successful formula. In his 2023 shareholder letter, CEO Andy Jassy acknowledged that the company is ongoing efforts to make a more substantial impact on the physical grocery market, which includes shutting down some underperforming stores and taking a selective approach in opening new stores and renovating existing ones.

Just Walk Out technology will still be available in Amazon Go stores and certain smaller Amazon Fresh stores in the U.K., as well as to third-party retailers. The Oceanside store is located at 3620 Long Beach Rd., occupies a 47,300-square-foot space previously belonging to Waldbaum’s supermarket and is currently undergoing renovations with smart carts replacing Just Walk Out technology.

By Samantha Johnson

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