Australian banks are automating their businesses and utilizing technology to reengineer back-office operations, resulting in job cuts across the industry. According to a workers’ union report on Tuesday, ANZ Group, Australia’s fourth-largest bank, is planning to cut 170 jobs from its commercial banking operations. While ANZ did not confirm the exact number of job cuts, the bank stated that changes in headcount would enable them to better support customers through branches and digital platforms. They also expressed their commitment to investing in data and technology.
Wendy Streets, national president of the Finance Sector Union, criticized ANZ, accusing the bank of being solely focused on profits. She mentioned the bank’s substantial profit of A$7 billion last year and questioned their motivation for pushing out staff. According to ANZ’s last annual report, the bank’s total headcount was 40,000. In the same report, the bank indicated that first-quarter group revenue was in line with the first-half revenue average for fiscal 2023, a year in which they achieved a record annual profit.