Health Plan Resource Guide for Hospitals and Providers Affected by Cyberattacks issued by HHS

In the wake of the recent Change Healthcare cyberattack, the Departments of Health and Human Services (HHS), Administration for Strategic Preparedness and Response (ASPR) and Centers for Medicare & Medicaid Services (CMS) have released a comprehensive resource guide of health plan contact information to support hospitals and providers affected by the incident. Many healthcare providers are currently grappling with significant disruptions as a result of the cyberattack, and the agencies recognize that some providers have encountered difficulties in obtaining crucial information from healthcare plans regarding payments or necessary flexibilities during this time.

To address these challenges, HHS, ASPR and CMS have issued a letter introducing the guide, urging hospitals and health systems to review the voluntary cybersecurity performance goals that were released earlier this year. Additionally, the resources provided by the American Hospital Association (AHA) Change Healthcare cyberattack update webpage can be accessed for up-to-date information on the incident. These resources include an announcement from CMS on accelerated and advance payments to impacted hospitals and physicians, frequently asked questions, and an informational bulletin on actions states can take to assist Medicaid providers affected by the cyberattack.

For further queries or assistance, individuals can reach out to Molly Smith, AHA group vice president of policy, at

By Samantha Johnson

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