On Wednesday, Amazon acknowledged a bug that was preventing Kindle users from downloading e-books on models like Paperwhite, Oasis, Signature Edition, and Basic due to a service interruption. The problem had been reported by users on platforms like Reddit and Amazon’s forum. Despite restarting their devices, the error persisted. This issue specifically affected the ability to download e-books on certain Kindle devices, but users could still access their e-books via the Kindle app on Android and iOS phones.
Initially, Amazon indicated that the problem was caused by a server failure and promised to work on a solution. They advised users that it might take at least 48 hours before the issue could be resolved and e-books could be downloaded again. However, this update has now been announced: the error has been fixed, restoring normal access to e-books for affected users. Amazon devices spokesperson Jackie Burke confirmed that the problem reported by some Kindle customers was swiftly resolved, allowing users to once again enjoy their e-books on their devices.
This resolution comes as a relief to Kindle users who had been experiencing difficulties with accessing their digital libraries due to the bug. With the problem now fixed, users can download and enjoy their e-books as usual on their Kindle devices. This update from Amazon will likely reassure customers who rely on their e-readers for accessing digital content.