Pandora, the world’s largest jewelry company by volume, is making a significant investment in integrated business planning technology to support its global digital transformation initiatives. The company has partnered with o9 Solutions to implement a crucial next step in overhauling its global planning and merchandising infrastructure. By elevating its integration capabilities, Pandora aims to address various planning needs across manufacturing, supply chain, and retail within a single platform and data model.

Pandora’s extensive global presence of 6,800 points of sale and 2,400 stores across over 100 countries has driven the need for a more connected and robust digital suite. This suite would encompass end-to-end planning and streamline processes from manufacturing to supply chain and retail sales. Founded in 1982 in Copenhagen, Pandora is known for providing luxury goods at a more accessible price point. It has grown significantly due to the introduction of the revamped charm bracelet in 2000, which accounts for 70% of its total sales. Additionally, Pandora’s digital transformation journey has been influenced by the appointment of former P&G exec Alexander Lacik as CEO in 2019. Since then, the company has increased its tech investments, launching a lab-grown diamonds collection last year and testing experimental store layouts in 2021 to offer more personalized and omnichannel shopping experiences.

Kristofer Löhmos, SVP of global merchandising at Pandora, emphasized the critical role of integrated business planning in ensuring optimal product availability for its global consumer base. He stated, “In today’s highly competitive and rapidly changing business environment, it is critical to meet consumers’ needs by having the right product in the right place at the right time.” With this latest investment in technology and partnership with o9 Solutions