Vodafone has recently announced the introduction of new unilateral remodulations for some fixed line contracts on its official website. Although specific offers subject to remodulation have not been specified, it is clear that monthly rates will increase by 2 to 3 additional euros. The company attributes these changes to the need to continue investing in the network and effectively respond to new traffic needs.
Customers whose contracts will be subject to unilateral remodulation have the option to not accept the changes and withdraw from the contract without incurring additional costs. To exercise this option, customers must communicate their cancellation within 60 days from receiving Vodafone’s communication. According to the operator, customers who see their rates increase will receive a communication included in their invoice with a minimum 60-day withdrawal period.
Vodafone customers can exercise their right of withdrawal through various channels, including the official Vodafone website, physical stores, sending a registered letter with return receipt to the Vodafone Customer Service address, sending a PEC (poste di credito) to email@example.com, or by calling 190 and specifying the reason for withdrawal. It is important for customers to understand their options and make an informed decision before accepting any changes made by Vodafone regarding their contracts.