In Green Bay, Wisconsin, Bay Oral Surgery & Implant Center has announced a privacy incident that occurred on January 18th of this year. An unauthorized person gained access to an employee’s email account and viewed protected health information. The specific information accessed by the unauthorized person remains unclear.
In response to this breach, Bay Oral has taken several measures to enhance security measures. They have changed IT companies, increased protections against hackers and unauthorized access, and implemented new policies and procedures to ensure patient health information is not stored in emails.
On February 27th, Bay Oral sent out over 10,000 notification letters to patients to inform them of the privacy incident confirmed on that date. The center advises all patients to remain vigilant and monitor for any signs of fraud or identity theft. Any suspected fraudulent activity should be reported to financial institutions while incidents of identity theft should be reported to law enforcement, the Wisconsin Attorney General, and the Federal Trade Commission.
For questions regarding the incident, Bay Oral has established a toll-free number for patients to call: 1-800-360-0471. The helpline is available from 8 a.m. to 4:30 p.m., Monday through Thursday, and 8 a.m. to 2 p.m