Telenet recently offered its customers a free new TV box in exchange for their old decoder. However, some customers received bills of 50 euros after accepting the offer, which left them puzzled. The statement in the email mentioned a one-off cost of 50 euros, which caused confusion among the customers.
Upon contacting Telenet, customers were informed that the TV box is indeed free but that the 50 euros mentioned in the email is for the residual value that applies if they fail to return their old device after canceling their subscription. Bart Boone, a spokesperson for Telenet, acknowledged that the situation might be confusing for customers but reassured them that the TV box itself is free.
The Telecommunications Ombudsman Service has not yet received any complaints regarding this confusion but advised customers to contact them if they have any concerns about being charged for something that was promised to be free. The new TV box is an updated version of digicorders and digiboxes used by Telenet customers to watch TV and access other services.
In conclusion, Telenet’s offer of a free new TV box seems like a great deal at first sight, but it comes with a catch. Customers must return their old device or pay 50 euros in residual value if they cancel their subscription. It’s important for customers to understand this before accepting the offer and to contact Telenet or the Telecommunications Ombudsman Service if they have any concerns about being charged for something that was promised to be free.