Carleton College increases availability of medical and mental health services for students with free, 24/7 virtual care- News

Starting from the first day of Spring Term 2024, Carleton students will have access to virtual medical and mental health resources for free, 24/7. This service is an extension of the comprehensive health care services provided by Carleton Student Health and Counseling (SHAC). The recommendation for this addition came from the Student Mental Health and Wellness Working Group, which gathered feedback from students, faculty, and staff in focus groups and community sessions over the past year. The group advised that the College invest in telehealth, among other recommendations.

By providing free, 24/7 access to virtual medical and mental health resources in collaboration with current on-campus services, Carleton aims to better meet the demand for individualized care in a timely manner. These new virtual resources are available through a partnership with TimelyCare, a safe, secure, URAC-accredited, and HIPAA-compliant platform. This platform follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care. Benefits to students include convenient care, reduced wait times, a diverse provider network, and translation services supporting more than 240 languages.

Students will be able to access virtual care from licensed physicians and counselors from anywhere in the United States through TimelyCare resources for Carleton students. These virtual resources are free and do not bill insurance like the rest of SHAC’s services. TimelyCare resources for Carleton students include 24/7 on-demand and appointment-based medical care, mental health and emotional support (available up to 12 sessions each academic year), psychiatric support (available by direct referral from a SHAC provider), health coaching (including nutrition counseling), digital self-care content (including meditation and yoga sessions), as well as on-demand mental health, emotional support, and health coaching available 24/7 for students studying abroad or spending college breaks outside of the U.S.

For more information about the medical and mental health resources available to Carleton students visit the SHAC website.

By Samantha Johnson

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