Jennifer Suski, Director of Business Development at HotelKey, discussed the challenges faced by hotel operators when trying to streamline their operations through technology integration during an Experts Talk roundtable conversation in preparation for AAHOACON 2024. Historically, hotels have been reluctant to adopt technological advancements, leading to a fragmented approach to implementing solutions. This has resulted in hotels using various technologies like Revenue Management Systems (RMS) and Property Management Systems (PMS) independently, causing operational inefficiencies.
To stay ahead in the competitive hospitality industry and meet evolving guest expectations, hotels must find ways to consolidate these disparate technologies into a unified solution that is easier to manage and enhances operational efficiency. In order to achieve this goal, it is important to prioritize cost-saving measures and select a solution that offers both efficiency and affordability. Effective implementation of streamlined technology solutions also requires the support of staff, which underscores the importance of effective change management strategies.
Jennifer Suski emphasized the need for hotels to address these challenges and find solutions that can improve efficiency, reduce costs, and ensure staff buy-in. By taking a comprehensive approach to technology integration, hotel operators can navigate the complexities of modern hospitality management and succeed in today’s competitive marketplace.