In the past two years, the “First Call” program has been successfully implemented in Shaker Heights, Ohio. This program involves partnering a mental health professional with the police or fire department when responding to a mental health crisis. The main goal of the program is to connect individuals in need of mental health support with professionals who can help in crisis situations. Annette Amistadi, a social worker in Shaker Heights who has been involved in the program, emphasized the importance of having the right personnel respond to emergency situations.
The “First Call” program has now expanded to include four additional cities: South Euclid, University Heights, Cleveland Heights, and Richmond Heights. Cleveland Heights Mayor Kahlil Seren expressed his support for the program, recognizing the need for mental health services in his city. Four new mental health professionals and three peer support workers will be added to cover the expanded area, helping to address the challenges faced by individuals during mental health crises.
The process involves ensuring the scene is safe, followed by the mental health team assisting in deescalation and providing ongoing care options for the individual. Last year, the program received 645 referrals in Shaker Heights, demonstrating its success and need for expansion into other cities. The program is set to launch in the additional cities by early summer, further extending its reach and impact across Cuyahoga County.